News and reports

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
In this quarter, we spoke to about 1,000 people in our borough at Hospitals, GP services, pharmacies, and more.

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in January 2024, to Fieldside Care Home, now knoen as Park View Care Home, in Catford. Operated by SS Care Centre Ltd., the home specializes in residential care for older people with dementia. It also provides specialist care for mental health conditions, and physical and sensory disabilities, or impairments.

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.

Our Annual Report goes over what has happened throughout the year and what we have been up to at Healthwatch Lewisham.

As another quarter comes to an end, we reflect on how things have progressed over these months.

We have been working on a report into the health experiences of transgender and non-binary people in Lewisham. In this report we dive into their experiences, to find out how services can be made better.

In November 2023, we conducted an Enter and View visit to Brownhill Lodge Care home. Brownhill Lodge is a residential care provider and home in Catford, currently housing 19 people with dementia, cognitive impairments, or learning disabilities.

From July – September 2023, Healthwatch Lewisham has compiled over 1,000 reviews of and conducted over 40 visits to local healthcare services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in February 2023, to Ladywell Unit, based at University Hospital Lewisham. It houses two wards, Wharton and Powell, that provide services for women and men, respectively, with acute psychiatric illnesses. 

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in February 2023, to the Powell Ward of the Ladywell Unit, based at University Hospital Lewisham. It provides services to men aged 18-65 with acute mental health problems. During the visit we talked to service users, staff, and management.

Healthwatch Lewisham staff and Enter & View Authorised Representatives carried out a visit in  February, 2023, to the Wharton Ward of the Ladywell Unit, based at University Hospital Lewisham. It provides services to women ages 18-65, with acute psychiatric illness. During the visit we talked to service users, staff, and management. 

From April to June 2023, Healthwatch Lewisham compiled over 1,000 reviews on patient experiences in GPs, hospitals, and other health services. Lewisham residents responded to how they were treated by hospital staff, quality of treatment, and appointment availability.