Q4 Patient Experience Report
Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.
We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.
Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.
We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.
Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.
Read more about what we found by downloading the report here.
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