The Experience of Outpatients

Report - 22 March 2023

In 2022, Lewisham and Greenwich NHS Trust (LGT) commissioned Healthwatch Bexley, Healthwatch Greenwich and Healthwatch Lewisham to jointly deliver an extensive engagement programme over six weeks to understand the experience of patients when using LGT outpatient services with a particular focus on access and communication.

Project Objectives

1. Capture feedback from adults and Children and Young People (CYP) who have used LGT Outpatient services within the last six months to improve patient experience and outcomes.

2. Understand the challenges faced by patients in accessing outpatient services.

3. Understand any communication issues/barriers that patients experience.

4. Encourage patients to have further involvement with LGT Outpatient services through participation on a user group which will support the reshaping of outpatient services to meet patient needs.

Project Outcomes

1. Provision of timely and accessible findings and recommendations which will support LGT in developing the Outpatient services, based on patient feedback.

2. A list of patients who have expressed interest in joining the Outpatient User group for LGT to follow up with, once the mechanism has been established.

3. Communication with patients outlining LGT’s response and intended actions to the feedback.

 

 

The following report presents the analysis, findings, and recommendations.

If you need the below report in an alternative format, please contact: info@healthwatchlewisham.co.uk

File download
Download (PDF 1.3 MB)

You might also be interested in

Q4 Patient Experience Report

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.
Find out more