Westwood House Enter & View

A few family members were present at the time to share their thoughts and experience in-person. However, the manager collated a list of contact details for people that were happy to speak to us about their experience with the care home over the telephone.

Some Interview Responses:

Staff (6 members were interviewed)

• Some felt supportive and approachable opposed to some others who felt undervalued and not appreciated for their work including their feedback and suggestions.
• Extensive training and felt more aware such as the safeguarding process.

Family/Friends (6 members were interviewed)

• Acknowledges the long working hours. Staff are polite, welcoming and accommodating.
• Updates are not always received following doctor's appointments.
• Well informed of the overall state of the care home and residents wellbeing. Believed the care home handled the pandemic well. 

Residents (1 was interviewed)

• Freedom given to follow individuals interest.

• Well informed of the protocols during the pandemic.

• No suggestions to potential improvements.

Some Findings:

• Staff and management have the best interests of the residents and families at heart.
• Care home was well supported to help maintain the spread of the pandemic by a wider organisation and local public health department. 
• Well-managed, staffed and operated.

Some Suggested Recommendations:

• We have saw some things that look to be made for aesthetic reasons which can lead to confusion or access such as the placement of a fire extinguisher or signs.
• Increase brightness in some areas as some had poor lighting. 
• Improvement on encouraging residents to socialise and engage in activities more. 
• Attend staff members and to have appropriate meetings if necessary. 
• Provide regular updates to relatives.