Penerley Lodge Enter & View

Family members were not present at the time. However, the manager collated a list of contact details for people that were happy to speak to us about their experience with the care home. Phone interviews were carried out one week after the in-person visit.

Some Interview Responses:

Staff (4 members were interviewed)

• Feels well supported by colleagues and senior management.
• Felt safe during the pandemic and believed the care home took effective infection control measures to prevent the spread of COVID-19. 
• Activities were a gateway to create a positive atmosphere and to improve mental health. Unfortunately these activities had to stop when covid started to peak.

Family Members (7 members were interviewed over the phone)

• Staff reassured their concerns and believed that the care home had successfully kept staff and residents safe throughout the outbreak of the pandemic. 
• The assistant manager provided exceptional professionalism by setting up weekly WhatsApp calls to get in touch with their loved ones.  
• A minor issue in relation to signage as there are several doors at the entrance. A visitors sign would have been more clearer to know which door to enter.    

Residents (8 were interviewed)

• Some would like more television options available such as a Sky TV account for sports programmes.

• Mixed reviews on menu options as some wanted a wider variety of options.

• Majority are in regular contact with family members via telephone and video calls. 

Some Findings:

• Staff took immediate action after the last CQC inspection identified that food was not properly stored. The kitchen was also refurbished. 
• 12 staff members carried out in-person First Aid training.
• The care home has plans to refurbish and had installed new bathroom cladding.

Some Suggested Recommendations:

• Weekly activities could be outlined better for all parties.
• Could potentially have a wider-range of refreshed resources available for residents. 
• Review risk assessments and procedures: bedroom doors were kept opened to focus on the privacy and safety of residents, fire procedure information, and hazard related.