GP Extended access service enter and view

Overall, Healthwatch Lewisham staff and the Enter and View ARs were impressed with the service provided at the GP Extended Access Service.

Findings

Staff, patients and friends, family and carers all highly valued the availability of additional GP and nurse appointments in the borough.

Patients praised the quality of the treatment from clinicians and the ease of booking appointments with many extremely grateful to be able to book a same day 5 appointment.

All patients we spoke to felt that they were treated with dignity and respect. They felt that the care and treatment they received met their needs.

They would also recommend the GPEA Service to their friends and family. The service is clearly rated highly by people using it and has an important role in helping to improve the quality of primary care.

Staff told us that the GPEA was an enjoyable place to work and nurses praised their team’s network.

Recommendations

Through observation and interview, Healthwatch staff and ARs feel improvements could be made to information available and signage, communication, referrals, the environment, identification of staff. Full details can be found at the end of the report