Oakview family practice enter and view

The “GP Patient Survey 2019” found that Oakview Family Practice is the number one rated service in Lewisham and received the highest rating for access. The Enter and View visits allowed the opportunity to observe a service that patients rate highly for access and provide a case study to other local GP practices.

Findings

Overall, Healthwatch Lewisham staff and the Enter and View ARs were very impressed with the service provided at Oakview Family Practice.

Staff, patients and family members all highly valued the role the practice has in Downham’s community.

In particular, patients praised the kind, caring and helpful approach of staff, the quality of advice and care (especially from the practice founder and chief doctor, Dr Tattersfield), and the availability of urgent appointments.

All patients we spoke to felt they were treated with dignity and respect, and felt listened to.

Staff had worked at the practice for a long time and enjoyed their work, and this was reflected in the service provided.

Patients were very grateful the service exists.

Recommendations

Through observation and interview, Healthwatch staff feel some minor improvements could be made to information available, signage, the environment, identification of staff and communication