New services to tackle abuse and neglect of older people

News - 6 April 2023

Hourglass, formerly Action on Elder Abuse, the UK’s only charity focused on the abuse and neglect of older people have recently been commissioned by Mayor’s Office of Policing and Crime (MOPAC) to provide our services in South East London (Bexley, Greenwich, Lambeth, Lewisham, Southwark)

Hourglass is the only charity in the UK specifically dedicated to calling time on the harm, abuse, and exploitation of older people.

  • National: They offer a free and confidential 24/7 helpline for those experiencing or concerned about the harm, abuse or exploitation of older people.
  • Local: They also offer local services which we have extended into parts of South East London including our dedicated IDVA team who specialise in domestic abuse cases involving victims 60 and over.

Find out more

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Q4 Patient Experience Report

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.
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