HWL Patient Experience Report Q2 2022/23

Report - 5 December 2022

Patient Experience report Q2 2022/23 summarises residents' feedback on health and social care services.

The report highlights vital themes within services most commented on by the local people.

Find out about what local residents told us about the health and care they receive by reading our report.

Downloads

File download
HWL Q2 Patient Experience report 2022/23
Download (PDF 3.12 MB)

You might also be interested in

Q4 Patient Experience Report

Each quarter, we publish the experiences of patients that we have gathered. This helps us to see trends in care compared to previous months.

We have seen an increase in the percentage of people sharing positive feedback about GPs in the Borough and, in a similar trend, the feedback on hospital services is more positive at the end of the year than the start of the year.
The experience of Dental services is also more positive at the end of the year, albeit dropping slightly from a high in Q3.

Positive experiences of pharmacy services have increased significantly, by 20% over the course of the year, experiencing quarter upon quarter improvement and, although lower in number, Optician service feedback has increased to 80% positive feedback.
Find out more

The Experience of Outpatients

In 2022, Lewisham and Greenwich NHS Trust (LGT) commissioned Healthwatch Bexley, Healthwatch Greenwich and Healthwatch Lewisham to jointly deliver an extensive engagement programme over six weeks to understand the experience of patients when using LGT outpatient services with a particular focus on access and communication.
Find out more