Patient experience report - quarter one
At the beginning of April, following the Government's guidance regarding COVID-19, We adapted the way we engaged with residents to include collecting online reviews, virtual Feedback Forums, phone calls with Lewisham residents and directly through our Digital Feedback Centre.
In terms of next steps for Healthwatch Lewisham's Patient Experience Report, the following have been identified:
- A focus on capturing Patient Experience feedback from a wider population of Lewisham residents during Quarter 2 (July - September) by adapting our patient engagement strategy under COVID-19 regulations. This includes the adoption of targeted telephone engagement.
- Healthwatch Lewisham has recently carried out a COVID-19 Survey in order to hear the experiences of residents during the pandemic. The findings from the research project will inform the Lewisham COVID-19 recovery plan.
- We are currently undertaking online Feedback Forums to capture the issues, concerns and experiences of Black, Asian, and Minority Ethnic communities within Lewisham during COVID-19. This will offer additional insight about access to services, communication, information and the impact on mental health and wellbeing.
- Establishing new partnerships and building on existing relationships with local organisations to increase the number of patient experience comments about a wider variety of services.
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Patient experience report April - June 2020
