Intelligence report July to September 2018

Report - 30 September 2018

Find out what patients told us about their experiences of health and social care services in Lewisham during July-September. Our report covers engagement with refugees, as well as in-depth conversations about mental health.

Findings

Our intelligence suggests that the patient experience of local health services remained constant.

Overall, service users continue to receive good quality treatment and praise staff for their caring attitudes. However, access to services remains the biggest issue in the borough.

A significant number of residents are waiting over a week to see their GP.

Similarly, numerous patients are unable to contact certain departments within University Hospital Lewisham to rearrange appointments.

Findings from the Independent Advisory Group (IAG) show that community leaders believe there is a disconnect between South London and Maudsley NHS Foundation Trust (SLaM) and the BME community.

We suggest that SLaM needs to address this mistrust by ensuring good communication between SLaM professionals and service users.

The development of the IAG group will hopefully enable SLaM to work closer with the Lewisham BME community.

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