Enter and view at university hospital lewisham

Findings

• The main entrance to the University Hospital Lewisham is clearly and well signposted. There are also clear signs to the main reception and the emergency department. Inside the hospital, areas are colour coded which helps, unless patients are unable to distinguish it due to sight loss.
• A notice board on the main corridor directing people to Ear Nose and Through (ENT) and Suite 8 which comprises various clinics including Ophthalmology is confusing. 
• Most of the room numbers and signage were present and clear.
• Accident and Emergency (A&E) suite had large, clearly visible and accessible signage. The room signs had large size font text and were accompanied by supporting images and symbols. 
• Throughout the waiting area and A&E there were signs prompting patients to ask for help in relation to the AIS provision, however, those would benefit from a larger font and easy read images to make it accessible for people with sight loss and learning difficulties. 
• ENT suite would benefit from a more consistent approach to signage including a clear distinction between permanent and temporary notices. In addition, a use of large font for leaflets and notices would be beneficial. Some notices were easily obstructed by service users queuing at the reception. The visibility of some of the notices would be improved by placing them where services users would clearly see them.
• Ambulatory Care Centre had a constant, clear and unobstructed signage. There were large and in some instances empty notice boards throughout the departments.