Intelligence report January to June 2017

Report - 30 June 2017

Our latest intelligence report covered Lewisham residents experiences of local health and care services. Including the views of teenagers on healthy relationships and their use of sexual health services in the borough. We also heard the experiences about the discharge lounge in University Hospital Lewisham.

Findings

Analysis of Healthwatch intelligence from Q4-Q1 suggests that public experience has remained similar to previous quarters, with comparative themes and issues being apparent across the board.

The majority of feedback indicates that patients receive good quality treatment and a high level of care from staff.

However, they do experience difficulties in accessing services, with problems specifically around booking appointments and long waiting times.

Healthwatch recommends that providers concentrate on improving these areas of delivery and in ensuring consistency in services across the borough. Communication with service users should also continue to be at the top of the agenda.

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Intelligence report
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